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Futuvi Sales

crm / Support Helpdesk

Omnichannel ticketing across email, chat, and WhatsApp with SLA escalation timers and self-service portals.

support.futuvi.com
Open site

01Omnichannel Inbox

  • •Unified agent inbox consolidating email
  • •Live chat
  • •WhatsApp
Interactive Demo & Video

02SLA Timers

  • •Granular SLA timers
  • •Business-hour escalation matrices
  • •Parent-child ticket linking
Interactive Demo & Video

03Live Chat

  • •Branded self-service customer portal
  • •Ticket deflection analytics
  • •CSAT surveys
Interactive Demo & Video

04CSAT Portal

  • •Agent collision detection
  • •Canned response macros for high-volume support desks
  • •Role-based access & audit trail
Interactive Demo & Video